Shipping, Returns & Warranty

I believe honesty is the best policy, especially the parts most shops bury in fine print. Here’s exactly how delivery, returns and your 2-year warranty work, in plain language. Anything unclear? Email me at: info@avantewatches.com

Shipping

We ship from the Netherlands with PostNL. Shipping is free; import charges are separate where applicable. We dispatch within one business day and email you a tracking link.

Estimated delivery after dispatch: 1–2 business days in the Netherlands, 3–5 business days elsewhere in the EU, and 7–14 business days for the rest of the world. Customs clearance may take longer.

United States: a fixed €25 contribution towards import duties and customs handling is added at checkout, once per order. We arrange prepayment through PostNL and cover the remaining import costs.

Other destinations outside the EU: local import duties, taxes and customs clearance fees may be payable by you to customs or the carrier. These are not included in the product price or free shipping. Contact us before ordering if you would like help checking what to expect.

If your delivery is delayed, contact info@avantewatches.com and we will follow up with the carrier.

Returns & refunds

Not quite your watch? You have 30 days from delivery to let us know you would like to return it — no need to explain why. Email info@avantewatches.com and we will help you with the next steps.

You cover the return postage; there is no restocking fee. If your watch is defective or we sent the wrong item, contact us so we can put it right and cover the return shipping.

You are welcome to try the watch on and inspect it as you would in a shop. Please return it with its box, documentation, tools and any included accessories. We only deduct for a loss in value caused by handling beyond what is needed to inspect the watch. Pack it securely and keep your proof of postage; tracked shipping is recommended.

We refund to your original payment method within 14 days of your return notification. We may wait until we receive the item or evidence that you have sent it back, whichever comes first. Please send it back within 14 days of notifying us. Your statutory consumer rights remain unchanged.

2-year warranty

Every Avanté watch is covered by a 2-year warranty from the date of purchase against defects in materials and workmanship under normal use, covering the movement, hands and dial. In the event of a valid defect, Avanté will repair or replace the watch; where the original model is no longer available, a substitute of equal value may be provided.

The warranty does not cover normal wear and tear, including scratches to the case or glass; the battery, straps and crystal as consumable parts; or damage resulting from accidents, drops, misuse, exposure beyond the watch’s water-resistance rating, or any opening or repair carried out by anyone other than Avanté or an authorised partner, which voids the warranty.

To make a claim, contact info@avantewatches.com with a description of the issue and, where possible, a photograph or short video. Instructions will then be provided. Watches sent for service should be packaged securely. Repair or replacement for a covered defect is free of charge, including the necessary postage and handling. If an inspection determines that the warranty does not apply, the customer will be informed before any costs are incurred.

Water resistance & care

Avanté watches carry a 5 ATM water-resistance rating, suitable for everyday use such as hand-washing, rain, brief swimming and showering. They are not designed for diving, high-pressure water or saunas. Ensure the crown is fully pushed in before any contact with water, do not operate the crown or pushers while the watch is wet, and note that sudden, extreme temperature changes may affect water resistance over time.

Condensation may appear under the glass when moving between very different temperatures. This is not a manufacturing defect and is not covered by the warranty. To clear it, pull out the crown and leave the watch in a warm, dry place (or in a bag of rice) for approximately 24 hours. If condensation persists, please contact us.

Terms & Conditions

By using this website and purchasing from Avanté Watches, you agree to these terms. If you don’t agree with them, please don’t use the site or place an order.

1. Who we are

(“Avanté”, “we”, “us”), a business based in the Netherlands.

Chamber of Commerce (KvK): 90860217
Contact: info@avantewatches.com

2. Products

Avanté offers a focused range of watches. We may modify, discontinue or update any product without prior notice. We work hard to show our watches accurately, but descriptions, images and specifications may differ slightly from the final product due to screen rendering or running changes in production.

All products are subject to availability. If an item is out of stock after you order, we’ll let you know promptly and offer an alternative or a full refund.

3. Pricing

Prices are shown in the applicable currency and include any applicable EU taxes. For US deliveries, a fixed €25 import cost contribution is added at checkout per order; we prepay the import charges through PostNL and cover the remainder. For other destinations outside the EU, local import duties, taxes and clearance fees may be payable by you to customs or the carrier. Prices may change at any time, but the price shown when you place your order is the price you pay for that order.

Promotions and discounts are subject to their own conditions and may be changed or withdrawn at any time.

4. Payment

We accept major credit cards, PayPal and the other methods shown at checkout. Payment is taken in full at the time of purchase.
Payments are processed securely by our payment providers. We never store your full card details on our website.
If a payment is declined we may cancel the order, and we’ll let you know.

5. Your order

Placing an order is an offer to buy. A contract is formed once we confirm your order by email (or dispatch it). We may decline or cancel an order, for example if an item is unavailable or a pricing error is obvious, and we’ll refund you in full if we do.

6. Right of withdrawal & returns

If you’re a consumer in the EU, you have a statutory 14-day right of withdrawal from the day you receive your watch. We go further and give you 30 days. Full details, condition, return shipping and refunds are on our Shipping, Returns & Warranty section on this page, which forms part of these terms.

7. Warranty

Every Avanté comes with a 2-year warranty covering defects in materials and workmanship under normal use. The full coverage, exclusions and claim process are set out on our Warranty section on this page. Nothing in these terms affects your statutory rights as a consumer.

8. Intellectual property

All content on this website, images, text, logos, designs and software, belongs to Avanté or its licensors and is protected by law. You may not copy, distribute, modify or use it commercially without our written permission. 'Avanté' is a registered trademark ® We own patents on the designs of all our current watches.

9. Liability

We’re not liable for indirect, incidental or consequential losses arising from the use of, or inability to use, our products or website, or from misuse of a product beyond its intended purpose and our care guidelines. None of this limits our liability where the law does not allow it to be limited, including liability for death or personal injury caused by our negligence, or your mandatory consumer rights.

10. Governing law & disputes

These terms are governed by the laws of the Netherlands, and disputes fall under the jurisdiction of the competent Dutch courts. As an EU consumer you can also use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

11. Changes

We may update these terms from time to time. The current version always lives on this page, with the “last updated” date above. Orders are governed by the terms in force when you placed them.

12. Contact

For questions about these terms, a warranty or a return, please contact info@avantewatches.com.