Shipping, Returns & Warranty
I believe honesty is the best policy, especially the parts most shops bury in fine print. Here’s exactly how delivery, returns and your 2-year warranty work, in plain language. Anything unclear? Email me at info@avantewatches.com.
Shipping
We ship from the Netherlands with PostNL. Shipping is free with every watch, including a strap ordered with it and including the United States, and a strap on its own ships for €4.99 (€24.95 to the United States, see below). Import charges are separate where applicable. We dispatch within one business day and email you a tracking link.
Estimated delivery after dispatch: 1–2 business days in the Netherlands, 3–5 business days elsewhere in the EU, and 7–14 business days for the rest of the world. Customs clearance may take longer.
United States: shipping is free with every watch; a strap on its own ships for €24.95. Import duties and customs handling are included: we prepay them through PostNL, so there is nothing extra to pay on delivery.
Other destinations outside the EU: local import duties, taxes and customs clearance fees may be payable by you to customs or the carrier. These are not included in the product price or free shipping. Contact us before ordering if you would like help checking what to expect.
If your delivery is delayed, email info@avantewatches.com and we will follow up with the carrier.
Returns & refunds
Not quite your watch? You have 30 days from delivery to let us know you would like to return it, no need to explain why. Email info@avantewatches.com and we will help you with the next steps.
You cover the return postage; there is no restocking fee. If your watch is defective or we sent the wrong item, contact us so we can put it right and cover the return shipping.
You are welcome to try the watch on and inspect it as you would in a shop. Please return it with its box, documentation, tools and any included accessories. We only deduct for a loss in value caused by handling beyond what is needed to inspect the watch. Pack it securely and keep your proof of postage; tracked shipping is recommended.
We refund to your original payment method within 14 days of your return notification. We may wait until we receive the item or evidence that you have sent it back, whichever comes first. Please send it back within 14 days of notifying us. Your statutory consumer rights remain unchanged.
2-year warranty
Every Avanté watch is covered by a 2-year warranty from the date of purchase against defects in materials and workmanship under normal use, covering the movement, hands and dial. This warranty comes on top of your statutory rights. In the event of a valid defect, Avanté will repair or replace the watch; where the original model is no longer available, a substitute of equal value may be provided.
The warranty does not cover normal wear and tear, including scratches to the case or glass; the battery, straps and crystal as consumable parts; or damage resulting from accidents, drops, misuse, exposure beyond the watch’s water-resistance rating, or any opening or repair carried out by anyone other than Avanté or an authorised partner, which voids the warranty.
To make a claim, email info@avantewatches.com with a description of the issue and, where possible, a photograph or short video. Instructions will then be provided. Watches sent for service should be packaged securely. Repair or replacement for a covered defect is free of charge, including the necessary postage and handling. If an inspection determines that the warranty does not apply, you will be informed before any costs are incurred.
Water resistance & care
Avanté watches carry a 5 ATM water-resistance rating, suitable for everyday use such as hand-washing, rain, brief swimming and showering. They are not designed for diving, high-pressure water or saunas. Make sure the crown is fully pushed in before any contact with water, do not operate the crown or pushers while the watch is wet, and note that sudden, extreme temperature changes may affect water resistance over time.
Condensation may appear under the glass when moving between very different temperatures. This is not a manufacturing defect and is not covered by the warranty. To clear it, pull out the crown and leave the watch in a warm, dry place (or in a bag of rice) for approximately 24 hours. If condensation persists, please contact us.
Terms & Conditions
Our general terms for orders, prices, payment and liability are on a separate page: Terms & Conditions.
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