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Is the shipping fee included in the price? VAT and/or other fees for import are not included for some countries, please refer to our Shipping & Returns policy. We do not have the possibility of estimating these quotes and recommend you to check with your regional customs authority.

I have condensation in my watch Condensation - Pay close attention to condensation! Temperature fluctuations can create a vacuum inside the watch, which can cause condensation to form under the glass. Condensation appears as small droplets of moisture inside the watch and should be addressed immediately. You can dry the watch yourself using the following suggestions, but our supplier always recommends consulting a watchmaker who can remove the back case of the watch and dry it more effectively. The moisture inside the watch does not disappear just because the condensation disappears. Therefore, it is important to properly dry the watch. If you do not fully dry the watch, the moisture can damage the movement, potentially causing irreparable harm. No watches are condensation-proof, even if they are waterproof. Condensation typically occurs when transitioning from extreme cold to high heat. It is unfortunate if condensation occurs in your watch, but condensation is not a manufacturing defect and therefore not covered by the warranty. What can you do yourself? There are several ways you can dry the watch yourself. Solution 1: Fill a bag with rice and pull out the crown of the watch. Close the bag and let the watch sit inside it for at least 24 hours. Solution 2: Pull out the crown of the watch and place it on a radiator or use a hairdryer.

  • How to adjust my watch?
    Please visit https://www.avantewatches.com/manual
  • Is the shipping fee included in the price?
    VAT and/or other fees for import are not included for some countries, please refer to our Shipping & Returns policy. We do not have the possibility of estimating these quotes and recommend you to check with your regional customs authority.
  • Do Avanté Watches come with a warranty?
    Yes, all our watches come with a 2-year warranty that covers manufacturing defects. The warranty does not cover wear and tear, battery replacement, or damage caused by misuse. Please visit our warranty page for more information on what is covered and how to claim a warranty.
  • Delivery time?
    Netherlands - Post NL (1-2 business days) Europe - DHL (2-4 business days) Rest of the world - DHL (5-10 buiness days)
  • Are Avanté Watches water-resistant?
    Yes, all Avanté Watches are water-resistant up to 5 ATM, which means they can handle everyday activities like handwashing, light swimming, or showering. However, we do not recommend wearing them for deep diving or high-pressure water sports. For more details on water resistance, please refer to our care guide.
  • I have condensation in my watch
    Temperature fluctuations can create a vacuum inside the watch, which can cause condensation to form under the glass. Condensation appears as small droplets of moisture inside the watch and should be addressed immediately. You can dry the watch yourself using the following suggestions, but our supplier always recommends consulting a watchmaker who can remove the back case of the watch and dry it more effectively. The moisture inside the watch does not disappear just because the condensation disappears. Therefore, it is important to properly dry the watch. If you do not fully dry the watch, the moisture can damage the movement, potentially causing irreparable harm. No watches are condensation-proof, even if they are waterproof. Condensation typically occurs when transitioning from extreme cold to high heat. It is unfortunate if condensation occurs in your watch, but condensation is not a manufacturing defect and therefore not covered by the warranty. What can you do yourself? There are several ways you can dry the watch yourself. Solution 1: Fill a bag with rice and pull out the crown of the watch. Close the bag and let the watch sit inside it for at least 24 hours. Solution 2: Pull out the crown of the watch and place it on a radiator or use a hairdryer.
  • How long does the battery last in a quartz watch?
    The battery in a quartz watch typically lasts between 1.5 to 3 years, depending on usage. When the battery runs out, it can be replaced easily by a local jeweler or watchmaker.
  • What is your return policy?
    We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the watch for a full refund or exchange, provided it is in its original packaging and in unused condition. Refunds are not accepted if the watch shows signs of wear. For more details, please visit our policy page.
  • What payment methods do you accept?
    We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All payments are encrypted and secure.
  • How do I contact customer service?
    You can reach our customer service team via email at [info@avantewatches.com] or by using the contact form on our website. We strive to respond to all inquiries within 24 hours, Monday through Friday.
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